Privacy Policy
At hotels-isle-of-man.com, we consider your privacy a fundamental priority. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal data. We are committed to ensuring compliance with applicable data protection laws and regulations to help safeguard your rights.
Data We Collect
- Information You Provide
- Name, email address, phone number, billing address provided during account creation, purchases, or newsletter subscriptions.
- Transaction/Financial Information
- Purchase details, products/services ordered, and payment method (we do not store full credit card numbers as this is handled by third-party processors).
- Communications
- Information provided when you communicate with our customer support team or provide feedback.
- Automatically Collected Data (Usage Data)
- Information collected automatically, including your IP address, browser type, device information, operating system, and cookies data (please refer to our separate Cookie Policy for more details).
How We Use Your Information
- To provide and maintain our services, including processing orders and managing user accounts.
- To provide effective customer support and respond to inquiries in a timely manner.
- To personalize user experience by providing tailored recommendations and content.
- For research and development to improve our platform and services based on user feedback and behavior.
- For marketing and promotional communications, only with the user's consent. We will not send unsolicited marketing communications.
Information Sharing (Disclosure)
- Service Providers: We may share your information with third-party service providers that assist us in providing our services, including payment processors, web hosting services, analytics, and IT support. These providers are obligated to protect your information and use it solely for the purpose of providing their services.
- Business Partners: We may share information with selected business partners for co-branded services or joint promotional activities, but only with your explicit consent.
- Legal Reasons: Your information may be disclosed if required by law, in response to legal requests, or to protect our rights and safety, as well as that of our users and others.
Data Retention
We retain your personal data only for as long as it is necessary to fulfill the purposes for which we collected it, or as required by applicable laws, such as in connection with our accounting and legal obligations.
Your Data Rights
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request correction of any inaccurate personal data.
- Right to Erasure: You have the right to request deletion of your personal data under certain circumstances.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
- Right to Withdraw Consent: You have the right to withdraw your consent to processing at any time.
Security Measures
We implement a variety of technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. These measures include secure servers, encryption of sensitive information, and access control protocols.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Users will be notified of such changes by posting the new policy on our website and updating the 'Effective Date' at the top of this policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us through the contact form available on our support page. Our team is here to assist you with any inquiries.